FAQ
GUESTS
Which are the check-in and check-out times?
Guests can check-in at our facilities from 3:00 p.m. on arrival day. Early check-in is available upon request and depending on availability.
Check-out time is before 10:00 am on the day of departure. Late check-out is available upon request and for an extra cost, depending on availability.
Will I find food in the facility?
No, the regional law forbids perishable food to be left inside vacation homes.
What are the cancellation conditions of the non-refundable rate?
The non-refundable rate is a non-refundable discounted rate. If you are unsure about traveling, use the refundable rate.
What are the benefits of Fvg card?
Free admission to many museums, discounted prices for public transportation, guided tours. Find out all the benefits by following the link
Will I find bed linen and towels in the facility?
Yes, you will find hotel-quality bed and bath linens in all our facilities.
Can I bring my pet with me?
Pets are not allowed in all of our facilities.
What happens if I cause damage to the accommodation?
Guests will be contacted directly by our Staff to handle the process of compensation. When guests have booked on Booking.com or Aribnb we request through the portals the compensation for damages found in the facility.
Where can I find the keys to get into the facility?
You will be contacted from our Staff via whatsapp or email and the procedure for accessing the facility will be explained to you.
OWNERS
How much does our management cost?
We chose to divide the revenue with the owner. Our management affects the net turnover of the structure's revenues. The management cost is deducted on a monthly basis from the total due to the owner, which can also be found inthe payment bill. We provide the CU (certificazione unica) at the end of the year for the proceeds of the accommodation facility.
Compared to a do-it-yourself management we are able to get better feedback, using dedicated software on market trends, industry experience and contacts acquired over the years, therefore bringing better results than a private management.
How do you open a holiday home?
The timeline for opening a vacation rental is 15 working days. Following an initial contact with one of our operators, and onesite visit of your facility, we will proceed with:
Dedicated consultation and planning: we will explain to you the income estimations, take care of the consumption control and a potential Interior Design project.
Start-up: we will take care of all the administrative paperwork such as the opening of the SCIA in the municipality and SUAP, activation on the accommodation portal, communication to the regional statistical service, publication on booking portals.
All-round management: our dedicated staff will take care of check-ins, facility cleaning, maintenance, legal paperwork, and reporting.
What is the taxation on tourist rentals?
- IRPEF
- Cedolare secca at the 21% on the first property, at the 26 % if you have more property.
How do I know if the property has been booked?
Property owners who rely on our agency have access to our management system in their dedicated section, where they can see incoming reservations for their facility, the amounts and their entitlements.
If the property is damaged, who will pay?
Tourism accommodation business involves the presence of "careless" guests who may cause damage to the facility during their stay. Through our assistance, we will try to help mitigate this, including establishing whether it is the responsibility of the guest or of the owner.
How do I know the real gain?
We recommend booking a consultation to understand the value of the property and the most appropriate investment. Establishing in this way the real possibility of gain.
Si può guadagnare di più se la struttura viene progettata adeguatamente?
Si, certamente un restyling dell'immobile potrebbe aumentare l'interesse e le prenotazione della tua struttura. Consigliamo di prenotare una consulenza al fine di capire il valore dell'immobile e la fattibilità della progettazione. Stabilendo così la reale possibilità di guadagno.
Cosa è a carico del proprietario?
Il proprietario dovrà provvedere a suo carico alle seguenti dotazioni dell'immobile: TV e WI-FI, la ordinaria manutenzione dell'immobile, le utenze, il canone RAI, canone SIAE, le imposte comunali (IMU), le spese condominiali, la TARI e infine, gli utensili della cucina, cuscini e coperte.